Hotels and restaurants

Creating a positive image in difficult industries such as hotel and restaurant industry requires particularly intensive investments into the human capital. Training of personnel that works at every level of the hotel and restaurant organizational structure is the outright duty of the owners and managers of hotel and restaurant facilities. It is impossible to maintain high quality of provided services without regular trainings. It is worth noting that personnel, who is in regular contact with clients, constantly proves that the level of provided services is adequate and is the factor that determines whether the institution is successful or not. It is worth taking actions that establish personnel as the strongest link, not the weakest, of such a complex organism that is a hotel or restaurant.

Couching sessions offered by Art of Manners Szkoła Dobrych Manier concern, among other matters, compliance with the rules of good behaviour and professional etiquette, behaviour in crisis situations, preparation of meetings that differ in nature, correct way of client service, matters associated with cultural differences and topics of dress code applicable in various industries. Moreover, it is worth considering to bring into play the hotel or restaurant audit (Mystery Customer), which lets you professionally define weak and strong sides of the facility.