Business and public administration

People employed at every company or institution play a key role in the creation of its image. It is crucial to highlight that employees who do not follow the rules of behaviour established by the society can turn out to be “the weakest link” in the process of creating the company or institution’s image. On the other hand – employees, who possess and efficiently use knowledge of proper customer service, can properly establish the precedence of people, can correctly conduct telephone conversations as well as write an e-mail or a letter in the right way contribute with all their actions to the positive image of the company or institution, and it is them who cause clients to gladly return and advertise the professionally offered services among friends and family members as well as on social media. Apart from the previously discussed topics, the following subjects are discussed during the courses organized by Art of Manners: matters that concern body language, use of business cards, issues connected with formal dress code, rules of proper behaviour during business meetings, and problems occurring due to the existing cultural differences. Moreover, during those courses our specialists conduct practical trainings and organize discussions about most often committed bloomers and faux pas. In addition to that they show how to avoid them using proven methods.